The Emberlight Experience Audit is a structured, third-party evaluation designed to uncover blind spots in customer experience, service delivery, and operational flow.
We step into the role of your customer or guest — reviewing touchpoints, communication, systems, and service standards — to identify where friction exists and where improvements can be made through better processes or automation.
This audit is ideal for businesses that care deeply about service quality but want clearer insight into how their experience performs in the real world.
The Emberlight Experience Audit is a structured, third-party evaluation designed to uncover blind spots in customer experience, service delivery, and operational flow.
We step into the role of your customer or guest — reviewing touchpoints, communication, systems, and service standards — to identify where friction exists and where improvements can be made through better processes or automation.
This audit is ideal for businesses that care deeply about service quality but want clearer insight into how their experience performs in the real world.
This service is designed for:
Short-term rental operators & boutique hospitality brands
Property management companies
Hotels, inns, and lodging providers
Service-based businesses (professional services, wellness, retail, client-facing teams)
Mid-market companies seeking consistency and scale
If your business depends on trust, service, and customer experience, this audit creates immediate clarity.